system & service design @ Livework / TRAnsport & City planning / Drone (UAV) technology
Drone city services system
Service design to create a challenge prize system for innovators to focus on proposing drones in public city services (medical transport, firefighters, etc).
Workshops, synthesis and analysis, findings classification, capturing insights and custom service ecosystem blueprint
Video source: Dutch Tilt Studios
Workshops, synthesis and analysis, findings classification, capturing insights and custom service ecosystem blueprint
Video source: Dutch Tilt Studios
We supported Nesta's Challenge Prize team in their design of a prize that aims to advance the use of drones in urban landscapes, for socially beneficial purposes (think blood sample delivery and emergency response).
It was a system-level application of service design, inviting us to consider how to align and deliver cross-stakeholder initiatives (city stakeholders are numerous and varied).
It was a system-level application of service design, inviting us to consider how to align and deliver cross-stakeholder initiatives (city stakeholders are numerous and varied).
Nesta, a global innovation foundation based in the UK (https://www.nesta.org.uk/). Other specific client data anonymised.
Partner, Lead, Senior, 2 Mediors (inc me), Junior + client team + testbed engineering team
1 year
1 year
Project background
Phase 1: Research Nesta Flying High
2018
Role: Livework wasn't involved
Research in multiple UK cities showed a viability and feasibility of building city network infrastructures for drones (UAV) and holding a challenge prize for participants to propose application of the technology for public beneficial services.
Phase 1: Research Nesta Flying High
2018
Role: Livework wasn't involved
Research in multiple UK cities showed a viability and feasibility of building city network infrastructures for drones (UAV) and holding a challenge prize for participants to propose application of the technology for public beneficial services.
Drone challenge framework and requirements design
Phase 2: Pre-LIVE Use case scenario design, system mapping, service blueprint and workshops
Q1 2019
Role: Service designer
Design of the testing capabilities and challenge prize specifications for socially beneficial, city-based drone use cases.
Phase 2: Pre-LIVE Use case scenario design, system mapping, service blueprint and workshops
Q1 2019
Role: Service designer
Design of the testing capabilities and challenge prize specifications for socially beneficial, city-based drone use cases.
Kick-off: rebrief and plan
Livework and Nesta aligned on the work to be done and agreed on direction.
The agreed process for each work cycle is: research, design, co-creation workshops, synthesis, analysis, presentation, iteration.
The agreed process for each work cycle is: research, design, co-creation workshops, synthesis, analysis, presentation, iteration.
Cycle 1: Framework (citizen level)
Creating a services ecosystem that accounts for different actors and their concurrent actions through a provision of drone services. Baseline city level requirements framework design with workshops (multiple customer focus).
Cycle 2: Use cases
Use case opportunities and scenarios for drones in public city services. Design, workshops, synthesis, analysis.
Cycle 3: Framework (user level)
One of the actor layers of the services ecosystem (service user) is detailed out in a “zoom-in" service blueprint. User level requirements framework (single customer / user focus). Design, workshops, synthesis, analysis.
Cycle 4: Requirements
Refining all requirements frameworks and defining prize criteria for challenge participants (pitches of drone services in public sector in defined UK cities). Design, workshops, synthesis, analysis.
Final deliverables
Services ecosystem blueprint with requirements for each stage and stakeholder in drone services and use case scenarios for medical transport, emergency response and infrastructure development & maintenance in UK cities.
The project is ongoing with public drone services on the way >-<
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